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Mike Marthaller

4 years ago

Fancy location and faculties. Friendly staff

Fancy location and faculties. Friendly staff

BUT I signed up for an intermediate riding course using my own bike after being clear I wanted my skills evaluated upon arrival found out the course was simply a 1 day BRC using mini bikes aimed at experience riders who needed the course to obtain a motercycle endorsement.
My wife brought her bike for service. Told needed brakes AND Rotors. Rotors NOT NEEDED.
Staff spent time helping choose her a new helmet. Ordered it for home delivery.since Spokane is 180 miles away Charged xtra $38.00 for shipping. Called 1 week later because it had not arrived. OPPS, Was not ordered. 1 month later I canceled the order and next day received a call. OPPS it was at dealership.
I wrote a letter to the assistant GM detailing my experience. No reply.
They DID Offer us the helmet for a discount and free shipping

Possibly they simply need some organizational skills

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