patrick tansey

Review of Complete Roof Systems

My wife and I moved into a home about a year ago. ...

My wife and I moved into a home about a year ago. We knew the roof needed to be replaced but we had no idea how complicated it was going to be. The house is an old Victorian with a flat roof section in the back. There were built in gutters that were falling apart along with the porch of the home. We had many different companies out to evaluate the situation. Every company said something completely different and the prices were all over the place with a bunch of variables. We began to grow frustrated until we contacted Complete Roof Systems. Shannon took down all of my information and setup an appointment that worked for both my wife and I. She is so wonderful to talk to and always in a joyous mood. The Residential director Mike Stone came out to assess the situation. What impressed me first was he got on all the sections of roofs and also went in the attic. He just didn't pitch me from the ground like everyone else. He took pictures of everything and then showed me step by step his solution on his I pad. He was extremely professional, and by far the most knowledgeable. He knew exactly what to do without question and was very confident. The price he give I thought was a great value based on the roofing system which was Owens Corning with the best warranty that they offer. The scheduled the job for two weeks. They showed up exactly when they said they were going to . The crew was very polite and hardworking. I was also very impressed with their foreman who did a good job making sure the job went smooth. They ended up having to replace all the plywood on the home which Mike said they would have to do. Nobody else even mentioned that. They had carpenters on site who were able to re build the yankee gutters and the parts of the porch. They also had to repair some of the siding. All I can say is every one from this company is an all star In my book, I have already recommended them to several people. I also got a $100 gift card for each of my referrals which Mike promised and kept his word. Please do not waste your time with anyone else. CRS is the best in the industry