Vivii

Review of MBT

This company sells very expensive shoes that can b...

This company sells very expensive shoes that can break quickly and then offers no customer service at all or shows any signs of goodwill. No matter how often the shoe is worn, how properly it was stored or how kindly you ask for courtesy. The answer is a harsh "no", it seems that the most important thing is that the shoe is sold, after that there is no longer any interest in customer satisfaction.
I was accused of the customer hotline of this company to tell the falsehood about the wearing time of these broken shoes and I was scrapped with the following sentence: "We communicate openly and honestly that these shoes can break after 1-2 years, whether worn or not ..." , also a statement, but I heard it for the first time. When buying, there was only talk of wonderful quality and tremendous comfort. The only thing that is openly communicated in this business and this brand, in my opinion, is the handling of what they consider to be unjustified complaints ...
Very sad, for a company that is committed to Swiss quality.