Sean Walsh

Review of Superbrightleds.com

Horrible customer service! I used the bulb finder ...

Horrible customer service! I used the bulb finder on their website to order some license plate bulbs for my car. When I got the bulbs, they were too long to fit and the cover wouldn't go back on the car. I had to return the bulbs. I initiated an RMA on their website and sent the bulbs back to them. Once they were delivered to their facility, I never heard from them so I sent them an email and waited another 2 days until I heard back. They stated they received the bulbs and had issued a refund 2 days prior (it was actually 2 minutes before the human response email was sent to me). When the return finally shows up on my credit card, they charged me for the original shipping (which I don't believe I am responsible for since THEIR bulb finder feature was inaccurate) and charged me a 15% restocking fee (which again I don't believe I am responsible for since THEIR bulb finder was inaccurate). If I had made a mistake when ordering, I would have no problem with this experience, however they are clearly out to rip off anyone ordering from them.