Chris Flaherty

Review of Woburn Toyota

These guys are complete liars. I was given an onli...

These guys are complete liars. I was given an online quote for me trade in, which I verified prior to driving over 2 hours to the dealership, clearly stating if they wouldn't honor the price it would be a deal breaker. They assumed that since I drove so far I wouldn't leave without a car, and told me they couldn't honor the price given to me, and ended up offering $2,500 less than what they said they would do. I showed them the chain of e-mails with their online representative, and they said they had them in their system, had already looked at them, and couldn't live up to what they promised. I asked for me keys back and left. They didn't even offer to give me a gas card after wasting an entire day, having to drive 5 hours round trip for nothing. These people are the epitome of what gives car dealerships a bad name, so if you chose to go there, don't think having anything in writing will make a difference, they will tell you anything to get you in the door, even if it's completely false. Terrible practice, and a terrible dealership.