Lisa Burkhart Review of ADIprestige
Prestige has a lot of fine new cars to sell but do...
Prestige has a lot of fine new cars to sell but don't buy used from them or trust their service at all. Purchased a BMW X5 used. Broke down within the 1st month. They assured us that it was just the battery. Turns out the car had serious computer problems. The car just goes into limp mode or stalls altogether while driving. It's happened more than once on the highway and have almost been rear ended several times as a result. It was now that we found out that buying a BMW from a dealer who is not an authorized service center is a huge and EXPENSIVE mistake. We also learned that their "in depth used car inspection" entails reading the car fax as stated by them in one of their BBB reviews. They essentially laughed all the way to the bank as they pawned this problem off on a BMW certified service center and stalled for time until essentially we had no recourse against them. I'm assuming this is a big reason why someone traded the BMW there since they knew a lower level service center would have no way of knowing that this car had serious issues. At the time of purchase the GM stated that he had been driving this BMW for a month as his personal car and it was a great car. We have since learned from the service manager that it is on record that when the car arrived at the dealership to when it was sold, it was driven less than 25 miles. So unless the GM lives down the block, I'm assuming that's not a month's worth of driving. The service manager himself called this car a "safety hazard" and said that he knew sales would bend over backwards to rectify the situation. I guess their definition of bending over backwards is refusing to take the car back unless we leased a brand new Audi from them. Unfortunately we've spent all of our new Audi money on tow trucks over this past year and we have explained ad naseum that the mileage restrictions of a lease just aren't going to be feasible. Bottom line is this; If you buy a car from them, push hard at the beginning to make them help you if they've sold you a lemon. Do NOT TRUST their used car certification as they don't stand behind it when the chips are down. So now we have a very nice looking paper weight sitting out in the driveway because this car is far too dangerous to drive.
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