Clare Winthrope

Review of Harrow Borough Council

*Harrow is undoubtedly THE WORST council in London...

*Harrow is undoubtedly THE WORST council in London. The area used to be a nice, posh, middle class one a few years ago, but is rapidly crumbling due to the incompetent and disinterested services offered by its council.*

If you phone the council to resolve anything, you can be sure you will have to phone 3 or 4 times and still be lucky to see a conclusion to the matter. They just create more work for themselves because they can't resolve it the first time around, then the backlogs start. Staff are rude, incompetent and disinterested. They talk to down to customers in a very condescending manner and all they do is type lots of notes on their screens as you hold on. An average phone call to this council will take 40 minutes as you will be kept on hold listening to the same mind numbing moronic classical track over and over again for at least 15 to 20 minutes before anyone picks up your call. You will be wound up before you even get attended to.

Once you get through you will realise how truly incompetent the staff are, they have no powers to do anything to resolve any issue. The glorified typists type voluminous notes for their equally incompetent managers who refuse to take any calls from the public. You will be told bluntly to submit any complaints through their website and it is so useless that the complaint will either never be submitted automatically or else they will falsely claim you never submitted it.

179 Reviews on Google so far and all around 1 star only because people can't give zero or negative stars to this useless, incompetent behemoth that hinders its residents rather than help them. In short, all staff from the bottom to the top are totally disinterested in providing any sort of genuine service for the borough as they are anxiously waiting for the big hand to hit the 12 at closing time so they can rush home. Salaries intact who cares about the residents. *NOTE: Next election is in 2018 (next year) so lets try and change the leadership as the current one is more useless than the disinterested staff they have employed.*