I made the mistake of entering the wrong garage. ...

I made the mistake of entering the wrong garage. At that point it was easier to stay where I was. I called Customer Service at Spot Hero and spoke with Jalen. Jalen was very helpful and empathic to my situation. Once I sent my receipt for the other garage, my refund was processed.

Jalen, Ashley and Rachel we super helpful. Next time I need to Park I will use them. I promise I'll get to the right garage. :-)