Poor-Fair is being really nice. Where do I start?...

Poor-Fair is being really nice. Where do I start? We bought over $7,000 in equipment from them, and buying it was even difficult! I couldn't get ahold of my sales rep so that process took 2 weeks. Then, their shipping logistics is so incredibly inefficient that they have 1 shipping option and have no option to expedite. For awhile, I no one could give me the status of my order. When it arrived, weeks later, one of the ellipticals was broken and scratched up. Then I had to call customer service...what a treat. They sent it extra slow delivery method again, handing it off from UPS to USPS and had no delivery confirmation. They apparently "delivered" it to our building but have no proof of anyone actually signing off on it. So then we called the totally disconnected customer service department...but wait...their call center was on a company wide lunch break! So we called again when it was convenient for them and they reshipped the part, again slowly. It arrived 4 days after the tracking information said it would be here. Guess what? Yep, wrong part. They sent me a disassembled version of the part I needed, without the bearings. So I am spending another hour on the phone with customer disservice today to have another one snail-mailed out to us. This is border-line BBB reporting.

Please read this review and avoid this company at all costs.