Horrific service. Does the Board of Directors or C...

Horrific service. Does the Board of Directors or CEO read ANY of these reviews? I placed original order over two weeks ago and my insurance covers supplies through this "preferred" provider at 100%. Received call from edge park last week asking how I wanted to pay the $504 balance. Had to explain my insurance covers it all. They said it doesn't. Hung up and called my insurance, VERIFIED I have $0 copay through this company and they would call to correct. Received call back from my insurance confirming all is good, edgepark is sending order with $0 out of pocket. Another week goes by and still no supplies. Just got off the phone and they said they have NO RECORD of my order or phone calls with either me or insurance. What a joke. So I was told today, as I try to recycle a reservoir for the third time (really safe, not) that as long as billing dept reviews it, my order SHOULD be here by the weekend. Close to three weeks after first call. They obviously do not care about customers, patient health or any level of accountability or service. I agree with others, if I had another option I would never use them again. I'm sure they make a ton of profit though. They are the Wal-Mart of medical suppliers.