The dealer made great efforts to correct the issue...

The dealer made great efforts to correct the issues of the past and admitted that things did not go well. The new service management corrected the short comings of the last repair experience.

I hope they keep up the good work.

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I would not recommend this deal for sales or service. STAY AWAY!

We purchased a used coach in 2014 and the front AC unit was not working properly and we were promised it would be fix along with several other minor items. When we picked the unit up, noting had been done - in retrospect, we should have run away from the entire deal then, but we really liked this coach so we stuck it out.

It took 3 months to get the AC right... the initial unit they ordered was incorrect and they had to reorder the right one (wasted 140 mile round trip and entire Saturday). The second unit was for a Travel trailer and was not ducted (they completely by-passed the existing duct work). We had camping plans, so we took for the weekend and returned it 3 days later. Third time is a charm (I guess) and they finally got it right.

Fast forward a year and we had some new problems arise that should be covered under the extended warranty plan we purchased. They had the coach for 3 weeks before taking the first look at it. When the submitted the work to the warranty company, it came back asking for additional diagnosis on 2 items - but I was told everything else was covered. Well that service writer no longer works for the dealership and come to find out several items were not covered. The dealership did nothing on my behalf with the warranty company and I had to call to clarify the problems - though in the end, a few items were still not covered, others were once the warranty company got full understanding of the problem - things the tech there should have been clear about it.

Again - we had camping plans and had to pic the unit (partially working) for a camping trip. This was expressed when I dropped the unit off, but, due the the poor service write up, was not noticed until I called 4 days ahead to verify pick up. They scrambled until the last minute to get the unit in camping condition.

When I picked the unit up, it is dirty, there are broken parts and some kind of grease stain on the carpet... and no one cares. Worst of all, they replaced our faucet with one that does not match the decor of the unit... it sticks out like a sore thumb.

In reviewing the work order and comments on it (I think they gave me the wrong copy), I am suspicious of the integrity of this place. In an communications with the 2 of the most recent service mangers, I received comments like "Been too busy to get in shop", All I know is what the technician wrote up , I have 238 ticket and I cannot individually diagnose all of them , "we do not nor have ever offered a life time warranty on any new or used coach" (but I paid for an extended warranty) and many others that tells me this place is not about customer service... they just don't care.

This is now the 4th service manager/director I have dealt with in the short 20 months I owned the unit, and only one of them really understood what 'Customer Service/Experience' meant and he is no longer there. I stood feet from the existing service director and he said nothing - didn't even acknowledge my existence.

The place simply does not care... all they want is as much money as they can get from you.