lilo rubio Review of The Enclave Suites
If I could give this hotel 0 stars I would!
If I could give this hotel 0 stars I would!
On my first night I noticed there was a weird smell coming from the bathroom, but didn t think much of it so I didn t report it. 2 days into our stay I received a phone call stating that the bathroom had caught fire and it was caused by a curling iron (we hadn t brought a curling iron with us). Once we returned to the hotel the assistant manager was very rude and short with us and tried to pin the incident on me.
I had used a flat iron that morning prior to the fire at 6am and didn t leave the hotel until 9pm. The flat iron had 3 hours to cool off and there had been no fire by the time we left. It is IMPOSSIBLE that the fire was caused by the fire, I even unplugged it and moved it away from the fire site afternoon using it. The hotel took no responsibility for the incident and only offered laundering services for clothing that had gotten smoke and ash on it. We were moved to another room which they called an upgrade however it was exactly the same as the one we were in before....it was exactly what they had charged me for. Management was horrible and didn t even offer to give us that day free due to us having to spend all of it cleaning and moving our stuff and I had already booked another night with them 2 minutes before getting the call about the fire. My cosmetics were burned in the fire and just to replace half of it was $200. The hotel management didn t even apologize for it. The cleaning staff was very polite and just wanted to help. However if their management is a reflection of the way their hotel treats clients I will not be returning here.

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