Never ever will I book this Hotel again. We were b...

Never ever will I book this Hotel again. We were both looking forward to having a great few days away with family to celebrate a 70th birthday.
Unfortunately my wife and I had to cancel 2 days prior to our visit due to a sad family emergency.
We then found out that we had been charged the full price of our 2 night stay, as according to the hotel that is company policy. I can understand that a small cancellation fee may be charged but to charge the full price is totally unreasonable especially at such a sad time for both of us.
I spoke to the hotel to see if we could sort some sort of compromise but I was coldly told they could not do anything.
I could go on and say more about the experience my other family members had concerning the cleanliness of the hotel but they are righting their own review.