Vera Mahfouz

Review of HYATT REGENCY NEW ORLEANS

Stayed here for a conference I was attending. Beau...

Stayed here for a conference I was attending. Beautiful hotel. Almost 1,200 rooms! I usually check the bed/sheets when I arrive into the room and I didn't this time. Didn't check until I was ready to go to bed. Small area on the sheet was covered by what looked like mold. I called and was told someone would be up immediately. After 20 min I called and told the person no one had showed. She apologized and said someone would be up. After another 10-15 min I called and told her to forget it as I was tired and going to sleep. We left the room the next morning to go to a session and when we came back the bed had been made, but no one changed the sheets. I called and she said someone would be up. As we were coming out a lady was there and I showed her the sheet. It was changed by the time we came back to the room. I did receive a call from the manager of housekeeping and he apologized and offered "turn down" service for that evening which included water, chocolate and ice bucket. I put the water in the fridge and it was gone the next time someone came in to clean the room. I didn't bother to call. The places to eat were expensive. They had bottled water in the fridge when we arrived, but since we weren't in the "elite club", they charged $4 for each one. Needless to say the full bottles were sitting in the fridge when we left. Water, a necessity of life, was not offered. No drinking fountain and no water where the ice machine was located.