I purchased a tree a year ago for mothers day, and...

I purchased a tree a year ago for mothers day, and purchased the 1 year warranty with the root grow. A month and a half before mothers day this year the tree was dead, I was told that someone would call me a few weeks went by nothing... called again a few weeks and nothing.. So I went to the store and they were shocked no-one called me so called him when I was there. I was told go ahead and replace the tree, so cashier checked me out and total was $99.00 the tree jumped in price from the previous year $99.00 to $150.00 so I had to pay extra to replace the tree, I understand the other $40.00 was shipping. But warranty is warranty the tree should have been replaced at no cost. Management needs to get their act together, I purchased many products from this company and to be treated like this and never get a call back in a month Irritating.