Alison Kazin

Review of Red Robin

They have a serious problem with the Pier 55 locat...

They have a serious problem with the Pier 55 location in Seattle, Washington. Even when there is no health crisis and I am practically the only person in the restaurant the servers disappear. They don t honor specials. They re rude. I decided to give the location one last try since I was able to redeem my birthday burger for delivery. I included a milkshake because I didn t want the burger to be the only thing on the delivery. Red Robin neglected to give the chocolate shake to the driver. The driver refused to go get it. I called the restaurant and hoped that I wouldn t be given the run around between them and DoorDash. The man who picked up, I forget his name, but it was at around 6:50pm on Friday April 17. He said they would refund the order. One week later no refund. Please do not BS me. When something is refunded it shows up on my account within a week. It never did. I contacted corporate and THEY reached out to the restaurant. STILL no refund. They even ignore their corporate offices! While I appreciate the restaurant being open during this crisis this location has zero excuse because they are terrible every single time. My last visit to dine in at the restaurant was quiet and the server would disappear for long periods of time. When the check was ready my $10 special was missing. He said he would fix it. 15 minutes later I finally see him again and the bill is still not corrected to the $10 special. Needless to say, much like Friday s driver, this server also lost receiving a tip due to being the worst server I ever had the misfortune of being stuck having. Some Red Robin are fine. NOT THIS ONE!!!