My wife and I have been trying to find a good land...

My wife and I have been trying to find a good landscaping company in Smyrna to do some extensive work on our property since we moved here last year. Gibbs has a good reputation in town so we tried calling them. Every time we called, the operator says she'll transfer our call to a sales rep. The transferred call always goes to a busy tone or to a voicemail that is full and can't take anymore messages. We were able to get through to leave a message once, but never heard back from a single person. I just got off the phone with the Gibbs operator again. She first transfers me to a busy tone. I call back. She puts me on hold for 5 minutes and then comes back with an uppity attitude to say that the sales rep is waiting for my call to transfer over. It transfers straight into his voicemail. This is horrific customer service. If Gibbs is only wanting corporate, city, or county contracts, then that is what they should advertise. There are too many landscapers in town for us to be wasting our time trying to get a hold of Gibbs. We're 100% taking our business and money else where.

If you're a corporate, city, or county official needing work done, then good luck with Gibbs. Gibbs made it clear to us that residential isn't important enough for them.