C Cooley

Review of Bern's Steakhouse

I was just hung up on by their customer service. I...

I was just hung up on by their customer service. I informed her I was leaving a review the moment our call ended. And click. Nice.
I made a reservation for 7 pm on 2/6, with a random person. They took my email, phone, name etc. I received no confirmation of reservation, so thought I'd call to confirm. I was told no, it was for 10 pm. And no change has been made since reservation was taken. I made the mistake, somehow misunderstood. I'm articulate and repeated myself to be clear. I stated no mistake made on my part and asked to speak to a manager. None available, all on the floor. I had a party of 3, so my guess is I was bumped for a bigger ticket table. Disappointed.. but would rather spend my money with a restaurant that truly values their customers.