Obaid Malik

Review of North Hill Mazda

I brought my car in to get serviced last week for ...

I brought my car in to get serviced last week for which I had an appointment booked three weeks in advance. I had advised them that I would be waiting for my car while it got serviced since they had given me an ETA of 60-90 minutes for the entire service to be performed (oil change, tire rotation and high level inspection which equates to a minor service).

After a 90 minute wait time I decided to follow up on the status of my vehicle and to my surprise I was advised that my car could not be serviced as it was too low to fit on their hoist and they did not want to risk damaging the ground effects on my vehicle.

While I appreciate them not wanting to damage the car, I find it completely unacceptable that it took them 90 minutes to figure this out. When I expressed my concern the service manager responded with a half baked explanation that they were trying to exhaust all their options. Reality was that I had noted while I was waiting upstairs in their lounge that they hadn't even touched my car well over 60 minutes into the allotted time AFTER my appointment was booked.

Their disregard for their customers time, lack of customer service and disingenuous response will ensure that I will never be back at this location and I will be sharing my experience with friends and family who own Mazda vehicles. I took the car to Kramer Mazda who were able to book me in for the next day, had the appropriate hoist to accommodate my lowered vehicle and most importantly had me in and out as promised.