Overall a great holiday . The resort was all you w...

Overall a great holiday . The resort was all you would want from a resort. Great food, friendly staff, great facilities (including spa!). Saving up to come back.

The one frustration i had was that our room was not ready by check in time. I was travelling with two pre-schoolers, the 2 year old needed a nap. I appreciated drinks vouchers but still would rather had room ready. Was also disappointed that duty manager waved me off when i asked to speak to manager as 2 hours of waiting in lobby was too long. He was probably the rudest of all staff we encountered.

I also would like to suggest that if the do not disturb sign is out that housekeeping don't dusturb. We had knocks on door and phone cslls asking if we needed towels water etc. Nice in theory but not when it wakes toddler from nap.

Also would be good if there was a compendium about the resort as i bet there were things we didn't know there was or useful things about denerau. The website has no info so was expecting some info at hotel... like don't catch the tiger bulla bus from the golf club restaurant as wont take you back to the sofitel