Simply disappointing. In store service is usually ...

Simply disappointing. In store service is usually quite good, but trying to get any help outside of the store is painful. I had 2 attempts to get a quote and information for their bedding material and both times I waited over a week, and in the later case i had to keep calling them back about details. All of this for an item over $3000... I essentially went elsewhere and got an amazing experience (Hastens in West Hollywood which i highly recommend).