Renee Rich

Review of Fantasy Springs Resort Casino

After patronizing Fantasy Springs for the last 7 y...

After patronizing Fantasy Springs for the last 7 years that we ve lived in Indio we were pleasantly surprised to receive an invite to a complimentary nite.
I promptly made a reservation for June 19, my husbands birthday and invited friends to join us at Joy for dinner.
We left for Europe on May 24 and returned on June 17.
We packed a bag and arrived at the front desk at 2:45 having noted the 3:00 check in. We presented the card that was mailed to our home and our playing cards.
We were told we had no reservation but we could pay $108 for a room.
I had countless confirmations from the hotels and tours we had in Europe but it was then when I realized I had nothing from Fantasy Springs. We chose to leave. After 7 years of recommending the hotel to family and friends we were looking forward to seeing the room for ourselves. We rerouted our friends for the birthday dinner but we re surprised that an accommodation couldn t have been made given that the offer was initiated by the hotel. We have other casino choices nearby and simply - you ve lost a few customers.