Jamie Bluhm

Review of The Home Depot eagle idaho

Poor Customer Service. Called to see if they had a...

Poor Customer Service. Called to see if they had a part number in stock at store. Transferred back and forth between customer service and appliances to conclude they do not carry the part in store, but can order through appliance department or online. I decided to order online. This is for a GE 24" stack kit (consists of 2 brackets) to stack washer and dryer. Price $49.99. When at checkout the price jumped to $111.99, as they charge an appliance delivery and install fee of $59.00. Decided I would call back to the store to order through appliance dept. in order to pick the part up in store. Anyone and their mom can install 2 brackets. Well, appliance dept. was busy and said they would call back in a few minutes. A few minutes turned into 45 minutes. I explained to the gal that I needed to order the part to pick up in store. She stated they order items the same way we do. In other words, there was no way around picking it up at the store. She told me to try Lowes or Amazon. I asked to speak to a supervisor, as I was sure there has to be away around this appliance delivery charge for brackets. She stated the supervisor was with someone else and will call back. No call back. LOWES does have the part (EVEN CHEAPER) and FREE store pick up. We may just have to switch our commercial revolving charge card for our company to Lowes. This is not the first time we have had issues with Home Depot and this store.