Karina Hernandez

Review of SBMI Group Real Estate Managem...

We got approved for a home on 2904 Alta Drive. Myl...

We got approved for a home on 2904 Alta Drive. Mylena is the one managing it. We had to talk to Mylena through email amd over the phone. We never got to personally meet with her to talk. I put $2,900.00 for first months rent and deposit on February 27. February 28 at 3pm comes and still no lease is emailed to us, and no pictures of the inspection Mylena supposedly did herself is emailed to us either. Mylena said we could not do an in person walk through with her before we receive the home. So I personally went to the office on February 28 hoping to talk to Mylena in person; and still Mylena is not in the office. The receptionist had to call her by phone. I talked to Mylena over the phone asking her nicely when we will receive the lease to sign and receive the pictures of the inspection via email. Her answer was in the evening that day. And in her voice she sound defensive. And said she rather just refund the money because we're asking her to many questions. And I kept telling her nicely that its been 24 hours we need the lease to sign and pictures of the inspection. And she just hung up the phone on me. After a whole business day 9am to 5pm SBMI had not processed my cashier checks. My cashier checks issued for $2,900.00 just sat on the receptionist desk for a whole work day. By the way when we looked Mylena Vigil on the internet after giving the money; we read that there was a law suit against her in the year of 2017.