Alex Ng Review of Superbrightleds.com
Update: After all that below, they shipped me a si...
Update: After all that below, they shipped me a single light instead of a set. Promised to immediately send the 2nd light when I called that Monday that I got the single light. Had to call back Friday b/c they were radio silent -- to find out they messed up and didn't ship the light. Tracked down a manager that apologized and promised overnight shipping first thing Monday, to arrive Tuesday. No light on Tuesday. Had to call again to get them to finally ship the light.
WORSE CUSTOMER SERVICE THAN THE MOTOR VEHICLES ADMINISTRATION. Ordered low beams from them. Lights failed at ~7 months of use: strobing uncontrollably. Sent the lights in under their warranty with an RMA. Two and a half weeks passed in silence before I reached out. Their reps had trouble finding the RMA and then tried blaming it on how the lights were mailed in (maybe without an RMA or to the wrong address -- unlikely imo). Then their rep wanted to talk to the shop that I bought them from and that mailed the package in but promised to follow up when he confirmed how the box was mailed; I had to call them back to follow up and they claimed they couldn't reach the shop. I've never had a call not answered by my shop in the past 3+ years I've had this car and have been using that shop; not one. Their rep had clearly done nothing. And then at the three week mark I get a package in the mail, no prior notice, with a SINGLE replacement light instead of the SET. Obviously called back in to try to get the second light, the rep said he'd get it sent, but offered no eta on when it would ship or when I would get it. And he couldn't even update the email address on file so that I would get the shipping notification when it does ship. NOT WORTH YOUR TIME. BUY FROM ANOTHER COMPANY.
Comments: