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Laurie Bourgeois

3 years ago

Hello,

Hello,

Our family was on a road trip from Denver to Phoenix for a youth hockey tournament. Our vehicle had engine problems 60 miles outside of Albuquerque (2007 Chevy Silverado). On Star arranged a tow to the Galles dealership. I called ahead and explained our situation and the helpful service gal put us in touch with Chris to go over our options. Chris explained they would be ready to work on our vehicle when we arrived. When we arrived they immediately took our truck back to the service bay and started working on it. They serviced our vehicle quickly to try and get us back on the road to make a 6:00 hockey game in Scottsdale. Unfortunately when we got the vehicle back it was still showing engine errors, Chris quickly had Enterprise bring a rental over for us and we took that for the weekend. Chris kept us updated throughout the weekend on our vehicle status. He called us early Tuesday morning to let us know we could pick up our vehicle knowing we needed to get on the road and get back to Denver.

I really appreciate the helpful service people at Galles from the gals that answered the phone and helped connect us with Chris to get status on our truck.

Thanks so much Galles for helping us through a tough situation.

The Bourgeois'
Arvada, Colorado

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