Spencer Sekyer

Review of Southgate Buick GMC

Do not take your business to Capital GMC. I was wo...

Do not take your business to Capital GMC. I was wondering if I was the only one who was treated so poorly. It seems as though most positive reviews were either from the sales end or when the dealership was Southgate (that is ironic because their General Manager told me that they have nothing to do with each other now). My GMC truck was still under new warranty and the drivers side seat was cracked so I took it in for repairs, the front line service people & service manager agreed it was under warranty and we set up a day to get it repaired. The general manager Tony Plett then called me to cancel my appointment since they had done warranty work on my truck before & he said I obviously wasn't happy with Capital. That was not the case. I did have to push the issue to get some warranty concerns dealt earlier with and their service manager Curtis was great, agreed and with me. To be clear I was not rude either on the phone or in their shop, I never swore or raised my voice. I could not believe things the manager Tony was saying to me on the phone, it was bizarre. GMC Canada customer service was supportive & I took my truck to Sherwood GM Buick & they agreed to fix my issue immediately under full warranty and were very polite. I am relieved that I had my issue sufficiently dealt with but do yourself a favour avoid this place & go to Sherwood GM