Tien-Hsin Cindy Wu

Review of The Ritz-Carlton, Tysons Corne...

Staying here for 2 nights. Shocked to see SO MANY ...

Staying here for 2 nights. Shocked to see SO MANY guests in the lobby and going into the elevator with no mask on. I think there was an event. I talked to the staff at concierge, they got a security to escort me to walk up the stairs to my room, but did nothing to those people while clear signs of masks required and distancing required displayed all over the place on the wall and on the elevators.
Either the signs are just for show and they secretly don't care about their guests' safety, or the staff here is incredibly poorly trained. Either way, there is zero discipline they will actually practice to ensure the guests' safety. BEYOND DISAPPOINTING AND IT'S ABSOLUTELY UNACCEPTABLE!!!