I have been doing my own pedicure all my life, and...

I have been doing my own pedicure all my life, and quite successfully, I might add. But, everyone is doing professional 'pedi' now, so I decided, last July, to give it a try. Since i have some friends who got infections from some places, I went to several salons, inquiring about their equipment (especially soaking basins) cleaning practices, esp for pedicure (since water is circulated through drain and thus special antibacterial, antifungal methods should be in place).
Rumours was very forthcoming with their answers to my questions, so I came over for my - First ever!. Actually, I had done all the skin cleaning myself shortly before the visit, so the person didn't do any actual cleaning/scrubbing etc, which was OK with me, She put on nail polish (which I myself provided), I gave her a nice tip; and left happy..
When I got home and looked closer, I realized that only about 3/4 of each of my toenails had been painted! She never even bothered to push the cuticles!
I called the salon; they were very nice: offered to have the nails re-polished correctly, and gave me credit for a free pedicure. Sooo nice....
I called in September, before a trip, and was told the nice pedicurist was sick.. SO I decided to put off the visit. At no point did anyone mention any time limitations..
WHen I called this past May, things got kinda hairy... After promises to talk to 'higher managers', and those promises being broken,,, I finally managed to get the High manager, Casey, on the phone.... Who proceeded to sternly admonish me that they 'had extended that offer till November 2017, ALREADY'....(not that I was aware of it), and that the BEST she could offer me was 20% off a $53 season.
Given that I paid them those $53 already, with basically nothing to show for that.....
To summarize: those smiles and free coffee come at the expense of the Real service and attitude, which could be very deceptive. Based on my experience - beware.