I had good experiences with their technicians the ...

I had good experiences with their technicians the few times I interacted with them, but it was very difficult to get them to actually come to my house. I enrolled in their service plan, where the come to your house to do yearly check ups on your AC and furnace. Two times I had scheduled a day off so I could sit at home and wait for the technician, and two times they called the day before my scheduled tune up to say they were too busy and had to reschedule. Today they called to say they can't come to my house tomorrow, and their next open appointment is 3 months from now. I understand that people without a working furnace would be a priority, but if they don't have enough employees to do work that I had scheduled in a reasonable timeframe, then I will find someone that does.