I called tonight because I was worried when I foun...

I called tonight because I was worried when I found a large lump on my chinchilla. The receptionist that took my call seemed apathetic about the wellbeing of my pet. I asked if they would be able to take care of my pet tonight and she responded, "Probably not", with attitude. I asked if my pet would likely be okay until I came in tomorrow, and she responded indifferently. I am very disappointed with the lack of empathy that the receptionist showed toward my situation.