Melissa Bacchi

Review of K9-Adventure

I brought my Lilly here for grooming often. As oft...

I brought my Lilly here for grooming often. As often as 2 weekends ago. However an incident with my mother's golden doodle, Luca has forced me to never go back. We've been customers for quite some time becoming friendly with the groomers. We've heard some rumors that the owners are not so friendly, that they're fake and mistreat their employees. We chalked that up to opinion and continued to bring our pups here because the facility is nice and they are by appointment only. Even though one of those rumors is that their son abuses dogs that are in his care.

Last Saturday my mother brought in her 100+ lb golden doodle. She received a call that he was finished but when she went inside she immediately saw something was wrong. The dog was walking on his knuckles and was limping severely. Also his lip was cut and bleeding. After taking him to an ER vet it was concluded that he had a ruptured disc in his spine. There was no explanation from the owner other than that the groomer (Tamara) was new. The owner (Andrea) has agreed to refund the grooming expenses and to pay for the vet bills, but with a not so genuine apology she has refused to show my mom the footage of the security video during her dog's grooming. Which I believe admits to wrongdoing. Her attitude was not comforting in the least and it showed a great deal of unprofessionalism. More disturbing is the lack of empathy for the animals she is supposed to be caring for. The poor dog can barely stand and is in a lot of pain. Because of his size he may not ever walk/be the same and we have no idea what happened because of Andrea's lack of cooperation.

I will not risk the safety of my dog by bringing her to these people ever again and if you love your dog I urge you to go elsewhere for their grooming/boarding needs.