Very bad service (1 month old suction mop) keeps g...

Very bad service (1 month old suction mop) keeps going out !!!! At the price !!!!
After a complaint (we as a customer can send it in). (I can go where I bought the device) then I can wait 1-2 weeks for the repair)
2 weeks no replacement device, only for a fee of 39 - unbelievable ....... Never again VORWERK!
In addition, very poor accessibility - more than 10 minutes on hold, then given up. If you take it sporty, you try to reach someone at headquarters a few times a day. Unfortunately very disappointed. Can't recommend the service and the suction mop.