Review of Shangri La Georgetown,Penang

4 years ago

First of all,

First of all,
On behalf of my family I want to thank Hotel Jen staff for welcoming us with warmth during our five day stay in Penang.

We've never experienced a welcome like it anywhere else. From the greeting email prior to our arrival, the welcoming that we've received during the checking in process, the recreational staff to the checking out process.

We we're super happy when we got the room that we've requested. The kid loved the bathtub ^_^

The staff was also quick to fix the broken lamp in our room.

We were especially pleased with the Batu Feringgi trip to the Golden Sand Resort. Our kids had a blast with the many kids activity there.

We were also enjoying the pool facilities at the hotel. The room service and the amenities that was also beyond our expectation.

I'm also thankful that Jen serves halal food for it's breakfast menu. It means a lot to us.

If I may suggest, adding a family friendly TV channel would not be a bad idea. I can speak on behalf of the family that stays at Jen with kids.

The only mishab that happens was during on of the day, our room wasn't being cleaned, and the floor underneath our sofa wasn't clean often enough.

Other than that, we're looking forward to staying at Jen again in our next trip to penang.