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We checked in at the Niagara Falls Marriott on the...

We checked in at the Niagara Falls Marriott on the Falls around midnight on January 8th 2021. We were given the key for a room on the 22nd floor. Upon entering the bi-level suite, we immediately noticed a foul smell in the room. A few minutes later, I opened the mini fridge to see leftover rotting food. We immediately went back to the front desk where they gave us a key to another room. We then had to move everything over once again. The new room had popcorn in the sofas facing the windows and glitter in the carpet.
In this time of Covid-19, what we saw during our stay clearly showed a disregard for cleaning/disinfecting. Marriott is not at all committed to clean in fact, Marriott did not even do the bare minimum. Also, the front desk did nothing more than provide us with a new room, which in turned showed their abysmal customer service.
We booked our stay based on the reputation of the Marriott name. We were sorely disappointed.
We reached out directly (via email) to Marriott Bonvoy Customer Care and they indicated that Marriot Hotel General Management would get back to us within 5 days. It has been 2 weeks with no reply.
Avoid at all costs.

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