jcutting813

Review of Courtesy Chrysler Jeep Casselb...

I first and foremost would like to say that I only...

I first and foremost would like to say that I only gave one star because giving zero stars isn't an option. The buying experience I had was great. But it all ended there once I had to use their service department. I dare any of you reading this to call the service department right now and see if you don't spend 2 minutes with the phone ringing because no one is ever in there! Every vehicle I've ever bought new and had to take into the dealership to keep service records for the warranty has been the same price every service. 4 services later, I have ranged from $310 all the way to $621 for two fuel filters and an oil change. Then, I have a warranty issue in which the water pump locks up and I can't steer the vehicle and have no brakes, I'm on the hook for $185 tow bill and then they wanna charge $465 for a simple service after I was told I'd have it back in a week and it took them 3 weeks!! Stay away from this place if you have a diesel. I've been to another dealership on the east coast that the price has been $343 Both times I got it serviced there. No BS and no games. The hell with the whole lot of them in Courtesys service department. Nothing but a bunch of crooks.