Moaz Bulbul

Review of Thompson Automotive Group

It seems that they have a solid line of cars but t...

It seems that they have a solid line of cars but the management and HR may need to review the quality of salesmen they have. Tried to help a friend buy a car with translation due to his lack of English speaking ability, salesman put together a deal and customer wanted to know the break down of the price. Salesman said that we are making things too complicated because we are asking questions. Do salesmen expect customers not to ask questions about price break down? Maybe they have too many customers because it is tax season and they do not care about every customer that walk in. Either way, I believe Thompson Automotive Group is a great company but some of its employees may bring its reputation down. This is a customer service industry and if the salesman get to a level where he tells the customer " I don't want to sell you this car anymore" , then he is not qualified to be in that role. Every HR should ask its employees to treat customers with respect & dignity regardless of customer's type. you should not expect that every customer is coming there to put money on the table and walk out with a car. salesmen will be tested with tough customers sometimes. so this could be an individual mistake that the company needs to monitor.