Niemah Days

Review of Jefferson Health Systems

The quality of care at Jefferson has significantly...

The quality of care at Jefferson has significantly decreased when Jefferson expanded and bought up everything not on fire. I have been a patient of the Gastrointestinal Department since 1997. I had Dr Franz Goldstein at first and then switched to Dr Infantolino when Goldstein retired. They both were great, including Ilene Fardella (their Medical Assistant). Dr Infantolino decided to teach full time so I transitioned to Dr Raina Shivashankar. She s great also. But her Medical Assistant Marie Morano is trash. She shouldn t be in health care AT ALL. Ms Morano has been a barrier to my Remicade treatment. I m 5 weeks overdue. In phone conversations with her she talked down to me and flat out lied to me like Im a village idiot, saying things like you should check your insurance to see whats covered like other patients. There is nothing I can do. It s not my job to see what your insurance covers. Everyone who has Aetna cant get Remicade in a hospital . I ve had Crohns Disease since 1995 and I know what s covered, and where, and when Aetna told me that all the Medical Assistant had to do was submit a claim for blood work with the correct CPT code, she said Aetna is wrong . Now I m stuck with a $500 bill because of incompetence, lack of empathy, and laziness. Wouldn t that be something to address if EVERY Aetna patient all of a sudden gets bills for bloodwork and cannt get their medication treatment at a hospital? Before Jefferson swallows up another hospital they need to hire quality and competent staff. Now I may get sick amd start ALL OVER AGAIN because of ONE lazy staff member. Absurd!