mike williamson Review of Lexus of Nashvillle
I would never use this dealer again for service. I...
I would never use this dealer again for service. I was charged $480 for a 20, 000 mile service and that service should run approx. $115. I should only consist of an oil change, tire rotation, and a complimentary car wash. I have owned 5 Lexus automobiles and have always paid the $115 for the 20,000 mile service. My dealer in Atlanta would always call me if there was a charge that I might not be expecting, and I would have wanted the same done to me at a visiting dealer. The service supervisor did lower my bill to $248, but I was still not happy. Very bad experience and just would not recommend this dealer to anyone. The service rep. [ Mitchell Kirby ] that I had was only one week on the job, but he should have been taught that you call a customer if there is something out of the norm to be done to your vehicle.
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