Everything here was perfect except for customer se...

Everything here was perfect except for customer service. I lost my id while traveling to the resort so i called to make sure my fiance would be able to check us in & they said that he could. So when we got there they acted as if we never called and basically pretty much tried to make it where we wouldnt be able to stay. Somehow we got it all worked out after about 20 mins of verifying everything. Then it took another 20 mins just for them to try to get us our keys. I left for 30 mins and came back and our keys still weren't ready. The trainee was the most friendly and helpful! Once we got to our rooms, we forgot about the headache we went through at the front desk because the view was amazing!! We love it there and we will be coming back soon! Hopefully we will get better customer
service next time!