Chad Mortensen

Review of Houlihans

The waitress was outstanding! The food was pretty...

The waitress was outstanding! The food was pretty good. The issue that I had yesterday was that there is a 16 min rule to where if you do not have your food within 16 min of the waitress leaving the table your food is free. <---- verbatim of what the menu says. I had a stopwatch on my smart phone and started it as soon as the waitress left my table. After 16 minutes I took a screenshot of it being past 16 min. The waitress asked if we were doing fine and I proceeded to ask if they were serious about the 16 min rule? She stated yes! they are very serious. She proceeded to get a manager, and, the manager asked to see where we kept the time. I showed her the screenshot and she proceeded to tell me that on the kitchen clock it is 14 min and some seconds. Then she asked me if we had a timer at our table? I had no idea that we were suppose to have a timer at our table! She said that she would have a conversation with the hostess to make sure that never happened again. Needless to say I still had to pay for my bill and they didn't live up to the seriousness of the free 16 min rule. I have never been to houlihan's before and probably will never be back.