4 years ago

When we checked in, it was told to us that we had ...

When we checked in, it was told to us that we had to pay for parking our car. We opted for self parking and still had to pay $37 a day to park. We asked upon check in for a microwave and fridge to be delivered to our room. Hours later we still hadn t got those delivered so I called the front desk. We eventually got both the microwave and refrigerator, but the timeframe was crazy.

As far as the view outside our window, we just saw the roofs of other buildings. For $1200 for our 5 day stay - Not worth it when we just got back from Cancun ($500 for 7 days - king suit and hot tub in our room). I honestly was excited to come to this resort, but after my experience.... never again.

Then to top it all off, the restaurants inside the hotel weren t open, there was no complimentary breakfast (advertised on their website) or any breakfast for that matter and room service closes at 5pm.

I don t recommend this resort and we will never stay here again. When asked to speak to a manager, was told manager is in a meeting and will call you back and you can guess what happened... NO CALL FROM THE MANAGER.

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