When they came to our Office at the Ministry of th...

When they came to our Office at the Ministry of the Interior, PS Department (2012), they presented us with the MBA Convention as a health insurance product and for years I thought it was. Clearly, at the first problem of those people with whom I had interloquito, not even the shadow, fortunately through the conctac center of the time I always solved all my problems. But after a few years things changed communications with "customers" began to become very formal, in fact I was refused refund procedures with the documentation in order, then I could not understand what was happening and in fact I began not to contact more to the company that I had always believed in health insurance disguised as Mutual Assistance, indeed there was a period in which I had looked around and I wanted to transit with a classic insurance company, to which I had already asked for a quote, until I didn't come into contact with an MBA promoter and manager (Cristiano SPREGA) who changed the way I see the company, no longer as a mere masked insurance company but a real mutual assistance company. I really have to thank dr. EXPLAIN, for making me understand that there are professionals behind it, a mission of true solidarity and at the same time the ability to empower end users to become no longer merely assisted, but members aware of their rights and prerogatives. Of course they are not always roses and flowers but at least now I have someone who takes care of their role and helps me to solve those problems that many members, like me, face in their daily interaction with MBA. I hope to meet more and more people who work for Mutua and who are real professionals and not just policy sellers.