David AJ

Review of MoMA Design Store

Never in my life have I seen such poor customer se...

Never in my life have I seen such poor customer service from any vendor let alone an established store. I spent 3+ weeks chasing these guys asking why my order didn't shipped (even tho it said "in stock & ready to ship") after failing to answer ANY of my roughly 7-10 emails I decided to call them, needless to say I spent almost 40 mins waiting for someone to pick up through the "customer service" option. Finally someone picked up once I called a "vendor" option and after explaining them the situation the woman that answered told me that customer service would contact me within 24 hours. That didin't happened. And after basically spamming their Instagram feed for someone to tell me anything about my order they finally replied my DMs,saying it was "top priority" and that customer service was notified and should contact me in no time. That didn't happened neither.

Just found out my order was cancelled and still nobody can tell me what happened since I got my order number and everything seemed fined.

I would highly advice to anyone thinking in buying anything from them to think it twice online unless you want to chase them around for some time all for in the end getting absolute nothing but your time taken away from you...