Awful experience... I would give less than 1 star ...

Awful experience... I would give less than 1 star if I could.

We were booking round-trip to SanJose. Didn't buy cancellation insurance, it would only refund if you cancel month before departure, but our flight date was two weeks from the date of purchase.

The price was good, we were happy, but not for long. When we received e-ticket confirmation over email, it said that ONLY RETURN TICKET WAS CONFIRMED for the half of total price. They didn't provide ticket to SanJose! When we called help desk they said that they can't provide the ticket and can't refund the return ticket due to their "policy". It's like buying shoes online and they send you the left one for the half price! Non-refundable!

We ended up purchasing ticket to SanJose separately through Expedia, but the price was obviously much higher.

That was the first time we booked through Flight Network. And the last one. Will never do again.