This office has been the worst office I have been ...

This office has been the worst office I have been to for my son speech. His therapist Kathy saw my son on 3/29/16 weeks past did not hear anything from the office. I contacted the office after 4 week and was told I have to speak directly to Mrs Kathy left a message got no call back from her. Call the office again and was told she is on vacation, so I ask to speak to the director of the facility and was told there is nothing she can do but for me wait until mrs Kathy return. on 5/9/16 got a call from Mrs Kathy when ask about my son evaluation and why it's taking so long for her to submit it. I was told by her that she was busy and she don't have time to do speech session and evaluation and these thing happen but she will get it done today. What kind of answer is that? so I ask to speak back to the director to let her know the answer was unacceptable that mrs Kathy gave. The Director pretty much called me a liar by saying she don't believe Mrs Kathy told me she can't do speech session and evaluation . The director also told me if I don't like the answer I can find another speech therapist wow!