Laura Riggs

Review of First Coast No More Homeless P...

The vets are great, but there are lots of great ve...

The vets are great, but there are lots of great vets in the city. They get one star (and less if the system would allow) because their office staff are some of the rudest people I've ever come into contact with, in my two decades of pet ownership. The first visit to the clinic, I made an appointment...and then waited for an hour and a half before we were called back to the exam room (all while being subjected to some of the most potent, foul-smelling air freshener I've ever experienced). Forget the cat waiting area, they allow large dogs to frequent the space, if they are aggressive to the other animals in the lobby. Once in the exam room, I waited another half an hour before a vet actually came into see my pet. After the exam, we waited another 30-minutes to check out (aka pay my bill) while watching several of the front desk staff chit chat with one another, claiming they couldn't help us, since they had already shut down their computers to head home for the day. Certainly, after spending nearly FOUR HOURS at the vet, for a routine check-up, WE wanted to go home as well.

During the exam, it was also determined that my animal had a UTI and needed antibiotics, so I was asked to bring them back for a re-check after a week of treatment. No problem, except that the clinic had ZERO appointments available that next week. It took three separate phone calls for the scheduling person to figure out the clinic's schedule and then told me to just bring the pet in as a walk-in. Given that appointments don't seem to mean much at the clinic, I obliged. Of course, we waited for an hour, continually being told we were next on the list. My pet was getting increasingly stressed, so I asked the front desk person if it was possible to just get the prescription food we needed and come back for the re-check later. She then proceeded to chide me for not having an appointment and said the next available one was a week away.

I felt like I was standing in an episode of Seinfeld. I will be going elsewhere for my pets' care, as they clearly don't need, nor care, about their clientele.