Took my dog in for her yearly exam. Very upset when trying to check out it took over 30 minutes. Also, I was given a prescription for my dogs food and went to get her food yesterday and they would not let me have it because the paperwork had the wrong dates on it. Tried to call for 2 days now and it still is not straight yet. It seems every time I go there it gets worse in times and service and I had an appointment and I was not a walk in.
This place is the best. I had two very old cats get sick & die in 2 days & they made it as easy as possible. Even ushered me out the back door when I left so the waiting room didn't see me crying. They're also inexpensive, as far as vets go. These people care about the animals they provide for.
I always have a great experience with them. Very affordable but well worth more.
Sometimes long lines to just get flea meds and u and your pets has to stay in your car
My experience with no more homeless pets today was horrible. I normally take my pets here for vaccines with no problems but my dog broke his foot so I went in today 9/18 as a walk in. They put me on the list and said there were two other walk ins ahead of me so I said ok I ll wait. The opened there doors at 8:00 I got there at 8:10am. I waited then my husband waited then I came back after taking my kids to the dentist l. Got a call from a technician very rude young man asking for us to bring the dog under the blue tent. I explained that my Husband left and went next door to McDonald s. My husband was told that we would be skipped if we didn t come back. So we waited from 8:10 until 12:50 just to be skipped. When we got back to office at 1:00pm we were told to sit in the car room and then 30 minutes later you tell me that the back office can t take us we were skipped and we could be put back on the waiting list absolutely ridiculous.
This place is AMAZING!! My dog needed emergency surgery. I was shaking and terrified. But my dog, who normally is scared of anyone and everything especially cutting nails and bathing...loved being there! She knew she was surrounded by love. They took such amazing care.of her and loved her in the process. The whole place is clean and happy. It doesnt stink like some vet offices do. And they offer financing. I needed them in a very dark moment and I am so glad they were there for us. I can not speak highly enough of them! When the stitches were ready to come out three beautiful souls got down on the floor with her to hold her and love on her and gently remove them. Such an amazing place!!!
I really wanted to like this place because of their work with feral animals. They seem to be money focused rather than caring about the health and pain level of your animal. I brought in my dog with severe pain. they suggested a ~200 dollar set of blood tests and ~400 dollars worth of xrays. They refused to talk about her pain until I agreed to the blood tests. I went to another veterinarian and they suggested an over the counter medication that might help before I even went in, did tests as needed rather than making me pay for every test, and I walked out having paid only 165. They are not lower cost than other vets, you pay more for lower quality of care. On the way out I complained to the receptionist who told me "Hey, have to work somewhere; this job pays my bills" which is a sad and kind of frightening sort of attitude for people caring for your animals to have.
First time going here for my dog and it was very nice and the staff was super sweet!!
My first experience with the Cassat location today was amazing. I made an appointment and was taken back within 5 minutes. Every single staff member was so caring and kind to my timid Rosie girl. I want to specially thank my tech Laken and front desk Melinda! They were so patient with my 1000 questions (brand new dog mom here). Affordable pricing and wonderful facility. Thank you everyone!
My visit here today was a great experience for me and my dog. The staff here are so great and and we're really good with my dog . They got us in and out of here quickly and at an affordable price.
Have always had the best of care here for my dogs and cats!
This place is the absolute worst at handling phone calls. NEVER, not even a single time have they ever answered the phone I have been on the phone for almost a half hour on hold. The last time I opted for a callback IT TOOK A MONTH AND A HALF.
The staff try their best to keep this place running smoothly while keeping such a professional demeanor. I go here for almost all of my pets needs because the staff here clearly care about their jobs and work their hardest to keep our fur babies happy and healthy.
Some of the kindest people I've ever met they really care how about you and your pet and will do all they absolutely can.
Amazing. That's all I can say. The staff were so very kind and compassionate. I had to euthanize an elderly cat I took in from the streets about a year ago. He started having serious breathing issues and stopped eating and drinking. The Vet and her nurse assistant were so gentle with him and me. She confirmed he had stomach tumors. She thanked me for giving him a home and making his final year of life his best. She then thanked me for my heart to love him enough to be brave and choose to end his suffering. I've never, in all my years as a cat owner, had such a wonderful experience like the one I had at No More Homeless Pets. I cannot recommend this place enough. I will never forget how amazing the team was. Thank you all for giving me a wonderful final memory with my meow meow.
A lot of people who care about animals (pets), very clean, fair on prices
Everyone was nice but they wrote me a prescription for antibiotics for my dog to have filled at my local drugstore after giving a dose to my dog I realized that smell like Bubblegum so I call the pharmacist they told me it's the same antibiotics they give children and after a long Google search I found out that some of those antibiotics that have flavoring contain Xylitol which can be deadly to dogs I left a message for no more homeless pets someone briefly called me back the next day and said they would have the vet call me no one ever called me back I have ended up making an appointment with another vet for a second opinion
Very nice facility. Took my little chihuahua/minpin mix in for a swollen face. I was seen rather quickly for a walk-in. Vet was thorough and very kind. Went here because my old veterinarian has become a money pit. Prices here are reasonable and fair. Glad to say that my dog is doing well and I have found a new veterinarian.
Had an appointment at 4:30 was seen at 6. Very disappointed used to love this place.
They're friendly and very attentive to your pet but I cannot stress this enough: MAKE AN APPOINTMENT IF YOU CAN. They get lots of pets in there so if you're on standby you could be there a while. But if you are struggling financially, they're a great option for pet care, or if you're dealing with a stray.
We had found a kitten and I took him to this clinic and they were so helpful, unfortunately the kitten died a couple of days later.
Wonderful experience everytime! They take such good care of my pup. 5 stars everytime !!
Been waiting over a half hour to pick up my pet. Already paid, and have been watching people who came in after me leave with their pets...
The pandemic has caused some changes. It's hard for me to send my dog in and then not be able to go with them. The staff was caring and polite but there were many people in line and some confusion.
Took two stray kittens in for initial check and to get started on necessary shots, etc. As a long time multiple pet owner, I have experienced many vet visits. Fcnmp was a pleasure from the first contact with reception, check in, tech and vet, they were all friendly, knowledgeable and genuinely interested in giving your pet the finest care for a very fair price. They do return your calls and respond to the online requests for appointments. Will definitely continue using them.
I really enjoyed the staff and the facility more people should use their services.
I was there as a walkin from 10:30 to 3. All but 40 minutes were spent waiting in the waiting room. I was then talked out of putting my dog down. Paid for antibiotics only for my dog to die that night. You think the vet would have been able to tell he was that bad off. I won't go there again.
Other than the prices this place is a mess. I ve gone to this location a few times but after the last time I had to switch vets. Majority of the time there is a long wait even past your appointment time. The vet assistants I had to deal with were rude or didn t even acknowledge what I was telling them. However, what put the icing on the cake for me was when the last time we went my dog had mites and had to get a scrape of her skin for us to find out, I heard my dog yelp (she doesn t even yelp for shots) the doctor said the skin and fur would grow back and the fur never did...
After a snafu this morning at Casset, Norwood location is the best! Thank you Drs. Kompali and Parks and all the staff at Norwood location for saving Lily's life!!!!!
Doctors and staff were great. But the walk-in wait was a bit much. 5-8:30
Very good vets and they don't rush through your appointment friendly tech's as well they'll do whatever it takes to help your animal, my sister's dog got ill Dr Rovi as he's called gave her his cell number if she needed him or questions.
I disagree with one of the other writers. There are not a lot of good vets in Jacksonville This was the 6th vet that I have visited in Jacksonville in 3 years. [ 2] were really bad vets,[ 2 ]were mediocre [1]was very nice but never gave a diagnosis, so twice I went to him and then took the animal to another vet. I even drove 800 miles to take my beloved boy Yorkie to my previous vet. [And yes I got a diagnosis ] So when I went to this clinic I was very edgy and not really nice, They treated my little girl dog and I with kindness and respect and the vet was informative and listened to me. I thank them! And I have never been to a vet and paid so little!!!
Had a 3:30 appointment. Finally got to see a Dr. 5:45. Maybe short of staff. Once seen it went smoothly. My dog still on meds and doing better. Probably 5 stars if not for the wait. Old bones on hard chairs is hard for me.
I am so happy that No Homeless Pets was recommended to me! The girls, doctors, nurses, staff, are absolutely great! I feel very secure to know that my Miniature Apricot Poodle June ! is in their care! Tre Vor L. Robinson, signed, her Mother.
Today I have a new respect for this place. Brett and the lead tech straightened out my issues .i will continue taking our dog toFCNMHP.
Behind clinic is a food drive for the cats and dogs once a month. Dates vary.
No more Homeless Pets, has proven a great experience. It's difficult facing the threat a pet could die, but not knowing what the expense might be, makes it even more difficult. Doctors and staff, were very understanding about my need to keep costs down and worked with me, to make plans of care that, allowed my pet a full recovery. Thank you, No More Homeless Pets, for all that you do, to provide excellent care, and keep pet ownership, affordable. We love our pets. Thank you for providing, excellent care! My, Checkers, thanks you, too!
The vet assistants are amazing. My vet was super conscientious. Front desk very attentive. Everyone here was Fantastic except the clients.
Love the staff.. They all take great care of my furbabies!!
The Staff Is Awesome,DIDNT CARE FOR THE LONG WAIT THO
Great vet office, staff is knowledgable and helpful.
My baby is alive and its all thanks to the vet techs and doctors. Be prepared to wait. But it is worth it Cassat ave is amazing. They were beyond helpful and informative The doctor at Norwood location was kinda rude and short and did not seem to caring of my concerns. But the 5 stars is for cassat employee's
Affordable vet that helps people who are down on their luck. Understanding that even people who need help from the state still have pets before they need the help.
They were so thorough! We found a puppy that was possibly thrown from a car! We took her in and they were so loving and helpful! They are amazing here! Some people complain about the wait times but with the love they show and the discounted rates they provide, the wait is worth it!!!! (Unless it's an emergency) but with our emergency they were on top of it as soon as we brought her in!
I love going here... the only thing I would say to improve is to answer the phones. For the rest, is amazing
Great staff. Always welcome the animals They take the time to know you and the pets. Great prices also
A little bit of a wait even though we has an appt, but it was worth it. Pretty much half of the price everyone else was asking for the procedure my dog needed, so as stated before well worth the wait
I'm sitting in the exam room. I brought my dog because another dog bit her in the neck. The Veterinarian who saw me was very flippant and told me there was nothing wrong with her jaw, her teeth were bad. I know she needs a dental, but she has extreme pain in her jaw. Also if you need financial assistance, don't bother. They misrepresent the fact they can help you financially. I'm disabled and was just approved for disability. I haven't received any money yet. They give you some finance form to complete that costs 35.00 to process, then 30% of the treatment cost. They are scammers. I've been taking my pets there for three years. VERY DISAPPOINTED. UPDATE: 12:51 AM: I gave her the medication the Vet gave her isn't working and she's breathing really fast now. The Vet who saw me was extremely unprofessional. I gave them 5 stars the last time I was there about a year ago: The staff has changed and they are terrible.
I will never take my animal here again I've been 5 diffient times and every time it has been a problem with my bill and getting the services that I paid for for my new kitten I pre paid for new kitten shots but when I went back the said that they didn't have ANY record of the payment . So i showed them the receipt and it still took 30mins before they could fine the correct account. I asked for the account number so it wouldn't happen on the next visit.. on the following visit ....after 10mins of finding the right account they said that the other halff of her shots where not covered and that I would have to pay again.....very bad service
Under staffed not enough appointment available for people with pets. Walk in is not an option due to no organization
My yorkshire terrier had her yearly appointment, in and out in 45 minutes. Very affordable.
Everyone was real sweet. The dogs were getting treats with parent ok. Very clean and open. Went back with 2nd cat. Have appt for 3rd cat. Took good care of my sick Carlos the cat. Will be back again and again. Vet was friendly and gentle.
The vets they're are so caring about your pets. I had to have my baby put down and they made sure that I was Ok before I left. Thank you so much FCNMHP!!!!
They have a lengthy wait time, nut they provide quality service.
This place is great! The employees are so sweet. Took my puppy there for her shots and she did not want to leave. Great prices and I love there packaged deal!
They need to pay attention how to ask the pet owner's authorization to cut the animal nails to prevent accidents like a little cut close to my pet's eye. They didn't want to be responsable for this accident which one they did it.
Dedicated staff, good prices, very clean and caring atmosphere
I wouldn't go any place else for treatment for the fur babies except this place..The wait was long true enough, but the services were amazing..My daughter took her dog there, Due to Seizures & being tested prior for heart worms, so she can begin treatment.. We left after being there almost two hours & not being seen, So we went on an scheduled & apt to see why my daughters baby maybe going through what shes going through for another day.. The place is clean & the staff were great..And the treatment plans for animals are pretty affordable
The staff is incredibly patient and kind, even at the worst of times. Low income service doesn't mean low class care, the doctors are the best and I do not trust anyone else with my cats and dogs.
Kitty needed some teeth extracted. They were helpful to arrange payment options and took great care of my baby. The doctor came in and saw us before surgery and when surgery was over, the Dr. called us himself to update us. All staff friendly and helpful!
Clean office. Everyone was so helpful. Definitely will be a repeat customer! Thank You!
Can never get them to answer the phone. If you finally get a return call and miss it the whole process starts over.
These guys always take care of my babies and saved my youngest dogs life. Their prices can't b beat and they staff is the best too!
All of the staff were very caring and helpful! They were able to see and treat an injured stray homeless kitty that I found the same day I brought him in without an appointment! Thank you First Coast No More Homeless Pets!
Best place in town. Everyone is very careing, they put your pet's needs above all else. I recommend them highly.
First time visiting with my cat because our previous vet was no longer able to provide services she needs. Maybe we were lucky but we were the only ones in the waiting room when we arrived. The vet saw us within 10 minutes of our scheduled appointment time. The vet spent quite a bit of time answering questions and discussing treatment options. Very good experience.
Great vets the prices and they actually love what they do with animals I adopted my daughter's dog from the one on the Northside!
You have to go and see how you can make one of these puppies and kittens
No more homeless pets is a great resource in this community. They really know that you're bringing in your baby there and they treat your pets as their own. It may be low cost vet care but it is not sub par. I love the place and recommend to friends and family!
