Came in to get data extracted from my laptop, I br...

Came in to get data extracted from my laptop, I brought it in the middle of last month, they said it would be two weeks but when I called after the two weeks they then told me another two weeks. So I waited the other two weeks and still no word. I called back after an additional week (I wanted to give them a chance to call me) I guess they were having issues trying to extract the data from the laptop. Which I totally understood. My issue with that, is that not one person called me to inform me of anything that was going on. Mind you I m a student and I need to get this data extracted in order to fix my laptop so I could use it for school.

Now I called once again about two weeks after the last call, and they told me it was ready. So why wasn t I informed once it was?? Okay cool. I went to pick it up about a week ago. When I went in the owner struggled for about 20 mins looking for my laptop. And when he gave it back to me, he literally wrote on my laptop with PERMANENT MARKER?! Like I never gave them permission to do that, they could ve easily wrote my name on tape and stuck that to the laptop.

Now he said they finished the job but asked if I had a usb/hard drive to stick the info on it. Okay? No one said that I had to bring my own, so after about an hour of the owner talking my ear off about god knows what. He also, had my waiting while he was on the phone with his telephone provider, trying to fix an issue?!? My time is very important to me, and he literally was wasting me time.
He then said I could buy a hard drive from him which was 2 TBs and from what he told me I only needed 1 TB at most. He tried to sell me a hard drive for $129 but that only costs $79 at Walmart/Best Buy. Luckily I knew better and decided to go pick one up myself and I only paid $50 for a 1 TB of the same brand he wanted to sell me.
Now I go back and I waste another 30 mins of him showing me some things on the computer, and then he started to download. Now it s saying it s gonna be another 3 hours before it s ready. This was on a Saturday and 2 hours before they closed. And they re closed on Sundays as well, so I had to wait till Monday before getting the drive. Finally!!! After more than a month long process, I got what I came for!!!

Honestly, the only reason why they got stars is because they did know what they were doing, I ll give them that. But they re aren t mindful of other people s time, or have any customer service experience. I didn t appreciate that I had to keep checking in on my laptop because no one was giving me updates. They seem like nice guys but I honestly won t be coming back here again.

Oh ALSO, the owner basically demanded on two separate occasions that I had to write this review at the location. While I was still there? Like no, I ll do it when I have time. Not on your time, you already wasted enough of mine.