We received our parking stub and following the ins...

We received our parking stub and following the instructions of the young man at the entry gate, we parked and went up to have dinner. We were supposed to get the first hour free. When we were ready to go down to the parking garage, we found a kiosk very close to the garage and following the written instructions to the best of our understanding, inserted the stub. We scanned our receipt from the dinner for our free hour. It asked for our credit card and having read it, printed out a receipt with no discount for our first hour. We tried it three times to the same result. Fortunately, it only charged our card once, but it never gave us the discount. Two hours of parking on a Monday evening was $18!!! My husband called Flashparking here, they sent him to Corporate, when it talked with them they forwarded, it turned out, back to Austin. He left two messages and has yet to hear from anyone. We will walk farther to avoid this again.